Privacy Policy

okwela ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, share, and protect the personal data of individuals who register an account on the okwela platform or otherwise interact with our services.

This Privacy Policy applies to all services offered by okwela through the website located at https://okwela.cam and any associated mobile-optimized interfaces, APIs, and subdomains (collectively, the "Platform").

By registering an account, accessing the Platform, or using any okwela service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with any part of this Privacy Policy, you must not use the Platform.

For the purposes of applicable data protection laws, okwela is the data controller responsible for your personal information collected through the Platform. okwela is incorporated under the laws of its licensing jurisdiction and operates under an internationally recognized gaming license.

If you have questions about how your personal data is processed, or if you wish to exercise any of the rights described in this Privacy Policy, you may contact our Data Protection Officer at:

Data Protection Contact: support@okwela.cam

okwela collects several categories of personal information from users of the Platform. The specific data we collect depends on how you interact with our services.

3.1 Registration and Account Data

When you register an account on okwela, we collect the following information:

• Full legal name (as it appears on your government-issued identification document)
• Date of birth (to verify that you are at least 21 years of age)
• Gender
• Residential address in Indonesia (street address, city, province, postal code)
• Email address
• Mobile phone number
• Username and password (password is stored in encrypted form)
• Preferred currency (IDR / Rp)

3.2 Identity Verification (KYC) Data

To comply with licensing regulations and anti-money-laundering (AML) requirements, we collect identity verification documents from all players before processing withdrawals:

• Copy of government-issued photo identification (Indonesian National Identity Card / KTP, or passport)
• Proof of residential address (bank statement, utility bill, or official correspondence issued within the past 90 days)
• Proof of payment method ownership (screenshot of bank account or e-wallet interface showing account holder name and account number)
• Selfie photograph holding your ID document (for enhanced verification in specific cases)

3.3 Financial and Transaction Data

We collect information related to your deposits, withdrawals, and betting activity on the Platform:

• Deposit amounts, dates, times, and payment methods used (BCA, BRI, BNI, Mandiri, DANA, OVO, GoPay, ShopeePay, LinkAja, Visa, Mastercard)
• Withdrawal amounts, dates, times, and destination payment methods
• Account balance history
• Betting history (wagers placed, outcomes, winnings, losses, game types, markets selected, odds accepted)
• Bonus claims, wagering progress, and bonus forfeitures

3.4 Technical and Usage Data

When you access the Platform, we automatically collect certain technical information about your device and how you interact with our services:

• IP address and geolocation data (country, region, city-level location derived from IP address)
• Device type, operating system, browser type and version
• Screen resolution and display settings
• Pages visited, features used, time spent on each page, click patterns
• Referral source (the website or link you clicked to reach okwela)
• Login timestamps and session durations

3.5 Communications Data

We collect records of your communications with okwela customer support, including:

• Live chat transcripts
• Email correspondence
• Support ticket submissions and resolutions
• Feedback and survey responses

okwela uses your personal information for the following purposes:

4.1 Account Management and Service Delivery

• To create and maintain your account on the Platform
• To verify your identity and age (ensuring you are at least 21 years old)
• To process deposits and withdrawals in Indonesian Rupiah (IDR / Rp)
• To enable you to place wagers on sportsbook markets, casino games, togel draws, and other betting products
• To display your account balance, transaction history, and betting history
• To process bonus claims and track wagering requirements

4.2 Regulatory Compliance and Security

• To comply with Know Your Customer (KYC) and Anti-Money-Laundering (AML) regulations required by our gaming license
• To detect and prevent fraud, money laundering, bonus abuse, multi-accounting, collusion, and other prohibited activities
• To enforce our Terms & Conditions and protect the integrity of the Platform
• To respond to requests from law enforcement, regulatory authorities, or legal process

4.3 Customer Support

• To respond to your inquiries and resolve technical issues
• To provide assistance with deposits, withdrawals, and account verification
• To investigate and resolve disputes related to wager settlements or account activity

4.4 Platform Improvement and Analytics

• To analyze how players use the Platform and identify areas for improvement
• To test new features and optimize user experience
• To monitor Platform performance, uptime, and technical issues

4.5 Marketing and Promotions (with your consent)

• To send you promotional offers, bonus announcements, and updates about new games or features (only if you have opted in to receive marketing communications)
• To personalize your experience on the Platform based on your betting preferences

4.6 Responsible Gaming

• To enforce deposit limits, loss limits, and session time limits you have set
• To process self-exclusion requests and prevent excluded players from accessing the Platform
• To monitor betting patterns that may indicate problem gambling behavior

okwela processes your personal information on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to provide the betting and gaming services you have requested by registering an account and accepting our Terms & Conditions).
• Legal Obligation: Processing is required to comply with legal obligations imposed by our gaming license, anti-money-laundering laws, tax regulations, and other applicable legislation.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, analytics, and product improvement, provided that these interests do not override your fundamental rights and freedoms.
• Consent: Where required by law or where we have explicitly requested it, processing is based on your freely given, specific, informed, and unambiguous consent (e.g., for marketing communications).

okwela does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data with the following categories of recipients for the purposes described in this Privacy Policy:

6.1 Payment Processors

We share necessary payment information (name, account number, transaction amounts) with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata), e-wallet providers (DANA, OVO, GoPay, ShopeePay, LinkAja), and international card processors (Visa, Mastercard) to process deposits and withdrawals.

6.2 Game Providers and Platform Partners

We share limited data (username, wagers placed, game outcomes) with third-party game studios (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Pocket Games Soft, etc.) to deliver live casino, slot, and other game products on the Platform.

6.3 Identity Verification and Fraud Prevention Services

We may share KYC documents and account data with specialized third-party identity verification providers and fraud detection services to verify your identity and detect suspicious activity.

6.4 Regulatory Authorities and Law Enforcement

We may disclose your personal information to gaming regulators, financial authorities, tax authorities, and law enforcement agencies when required by law or when we have a good-faith belief that disclosure is necessary to comply with legal obligations or protect the rights and safety of okwela, our players, or the public.

6.5 Professional Advisors

We may share your data with lawyers, accountants, auditors, and other professional advisors who assist okwela with legal, financial, and compliance matters, subject to confidentiality obligations.

6.6 Business Transfers

In the event of a merger, acquisition, asset sale, or other corporate restructuring, your personal information may be transferred to the acquiring entity, subject to the same privacy protections described in this Privacy Policy.

okwela retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with applicable legal and regulatory obligations.

Specific retention periods:

• Active Accounts: Account data, financial records, and betting history are retained for the duration of your account and for 7 years after account closure to comply with gaming license requirements, tax laws, and anti-money-laundering regulations.
• KYC Documents: Identity verification documents are retained for 7 years after the last transaction on your account to meet regulatory record-keeping requirements.
• Communications Records: Customer support transcripts and correspondence are retained for 3 years for quality assurance and dispute resolution purposes.
• Marketing Data: If you have consented to receive marketing communications, your contact information will be retained until you withdraw consent or your account is closed.
• Technical Logs: IP addresses, session data, and usage logs are typically retained for 12 months for security monitoring and fraud detection.

After the applicable retention period expires, your personal data will be securely deleted or anonymized such that it can no longer be associated with you.

okwela uses cookies and similar tracking technologies (web beacons, pixels, local storage) to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content.

Types of cookies we use:

• Essential Cookies: These cookies are necessary for the Platform to function properly. They enable you to log in, navigate the site, place wagers, and access secure areas. Essential cookies cannot be disabled without significantly impairing Platform functionality.
• Performance and Analytics Cookies: These cookies collect aggregated information about how visitors use the Platform (pages visited, time spent, errors encountered) to help us improve performance and user experience.
• Functionality Cookies: These cookies remember your preferences (language, currency, display settings) to provide a more personalized experience.
• Advertising and Marketing Cookies: These cookies may be used to deliver personalized promotional offers and measure the effectiveness of marketing campaigns (only with your consent where required by law).

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Note that disabling essential cookies will prevent you from using key features of the Platform, including logging in and placing wagers.

Subject to applicable data protection laws, you have the following rights with respect to your personal information:

• Right to Access: You may request a copy of all personal data okwela holds about you. We will provide your data in a structured, machine-readable format within 30 days of your request.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data. You can update most account information directly through your account settings.
• Right to Erasure (Right to be Forgotten): You may request deletion of your personal data, subject to our legal obligations to retain certain records for regulatory compliance, tax purposes, and anti-money-laundering requirements (typically 7 years).
• Right to Restrict Processing: You may request that we limit how we use your personal data in certain circumstances (e.g., while we verify the accuracy of disputed data).
• Right to Data Portability: You may request that we transfer your personal data to another service provider in a commonly used, machine-readable format.
• Right to Object: You may object to processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing emails), you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and provide sufficient information to verify your identity. We will respond within 30 days.

okwela takes the security of your personal information seriously and has implemented comprehensive technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, and destruction.

Technical security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted storage of sensitive data, including passwords (hashed using bcrypt) and payment information
• Multi-factor authentication (2FA) available for all player accounts
• Regular penetration testing and vulnerability assessments by independent security firms
• Intrusion detection and prevention systems (IDS/IPS)
• DDoS mitigation and firewall protection
• Secure, redundant data backups stored in geographically distributed locations

Organizational security measures include:

• Access to personal data is restricted to authorized personnel on a need-to-know basis
• All employees with access to personal data undergo background checks and sign confidentiality agreements
• Regular security awareness training for all staff members
• Strict vendor management procedures for all third-party service providers with access to personal data
• Incident response plan and 24/7 security monitoring

Despite these measures, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect unauthorized access to your account.

okwela operates internationally and may transfer your personal information to servers and service providers located outside of Indonesia, including in jurisdictions that may not provide the same level of data protection as Indonesian law.

When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:

• Transferring data only to jurisdictions recognized as providing adequate data protection
• Implementing Standard Contractual Clauses (SCCs) or similar legal mechanisms with third-party processors
• Ensuring that all recipients of your data maintain appropriate technical and organizational security measures

By using the okwela Platform, you consent to the international transfer of your personal information as described in this Privacy Policy.

okwela's services are intended exclusively for individuals who are at least 21 years of age. We do not knowingly collect personal information from individuals under the age of 21.

If we become aware that we have collected personal information from a person under 21 years of age, we will take immediate steps to delete that information and permanently close the associated account. Winnings generated through accounts held by minors will be voided, and deposits may be returned to the source payment method after deducting any bonus amounts received.

If you believe that okwela has inadvertently collected information from a minor, please contact us immediately at [email protected].

okwela reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Any changes will be effective immediately upon publication of the revised Privacy Policy on the Platform, and the "Last updated" date at the top of this page will be updated accordingly.

For material changes that significantly affect how we collect, use, or share your personal information, we will make reasonable efforts to notify registered players via email or account notification. However, it is your responsibility to review this Privacy Policy periodically to stay informed of any updates.

Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised Privacy Policy, you must immediately cease using the Platform and close your account.

If you have any questions, concerns, or requests regarding this Privacy Policy or how okwela processes your personal information, please contact us:

Privacy & Data Protection Inquiries: support@okwela.cam

Please include "Privacy Inquiry" or "Data Rights Request" in the subject line of your email to ensure prompt routing to our Data Protection Officer. We aim to respond to all privacy-related inquiries within 30 days.

For general customer support inquiries unrelated to privacy or data protection, please use the same email address with an appropriate subject line describing your issue. Our Indonesian-speaking support team is available 24/7 (WIB, UTC+7).